Terms of Service
Effective Date: June 19, 2025
Welcome to Friendly IT Pros, a service provided by Friendly IT Company, LLC, doing business as (dba) Friendly IT Pros (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at friendlyitpros.com and any related services.
By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our site or services.
Services Provided
We offer professional in-person and remote IT support services, including:
- Computer setup and optimization
- Data backup and migration
- Home and business network support
- Cybersecurity planning and assessments
- Small business IT consulting
Service availability may be limited by geographic area, schedule, or technical feasibility.
Eligibility
You must be at least 18 years old to use our services. By using our site or scheduling a service, you confirm you have the legal authority to enter into these Terms.
Appointments, Rescheduling & Cancellations
Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
Multiple last-minute changes may result in limited future availability.
If we need to reschedule due to illness, emergencies, or other operational needs, we will notify you promptly and reschedule at a mutually agreeable time. We’ll do our best to adhere to the same 24 hr cancellation policy.
Payment Terms
Payment is due at the time of service unless otherwise arranged.
We accept major credit cards, debit cards, and electronic payment options.
Business clients with a service agreement will be invoiced based on agreed billing cycles.
Failure to pay may result in late fees, suspended service, or refusal of future service.
Client Responsibilities
Clients are responsible for:
- Providing accurate contact and device information
- Backing up data before service begins (unless backup is part of the service)
- Ensuring reasonable and safe access to devices or workspaces
- Cooperating during diagnostics and support
We are not responsible for pre-existing issues, hardware failure, or data loss.
Remote Access Consent
By requesting or accepting remote support, you authorize us to access your system for troubleshooting and service delivery. You may revoke access at any time. We will only access systems or files necessary to complete the requested work.
No Guarantees / Service Disclaimer
We strive to provide high-quality service, but we do not guarantee issue resolution. All services are provided “as is” and without warranties, either express or implied. We do not guarantee compatibility with future updates or systems outside our control.
Confidentiality & Data Handling
We treat all accessed information as confidential. We do not store, retain, or share client credentials or sensitive information beyond the scope of service. Any credentials shared are used only with your permission and only for the duration of service delivery.
Third-Party Tools and Services
We may use or recommend third-party tools (such as remote access software, antivirus solutions, or scheduling systems). Your use of those tools is governed by their own terms and privacy policies. We are not responsible for third-party performance or data handling.
Limitation of Liability
To the fullest extent allowed by law, Friendly IT Company, LLC dba Friendly IT Pros is not liable for:
- Any incidental, indirect, or consequential damages
- Loss of data or system access
- Issues caused by third-party software, hardware, or network conditions
Our total liability shall not exceed the amount paid by you for the service rendered.
Force Majeure
We are not liable for delays or disruptions caused by events beyond our control, including but not limited to natural disasters, power outages, acts of government, labor shortages, pandemics, terrorism, or system-wide outages.
Intellectual Property
All content on this website—including text, images, graphics, videos, and code—is the property of Friendly IT Company, LLC dba Friendly IT Pros unless otherwise noted. You may not copy, reproduce, or distribute content without prior written permission.
Privacy Policy
Your use of this site and our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
Accessibility
We are committed to making our website accessible to all users. If you experience difficulty accessing any part of the site, please contact us and we will provide reasonable accommodations.
Termination of Services
We reserve the right to refuse or terminate service at any time for behavior we deem abusive, unsafe, fraudulent, or in violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law rules.
Updates to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services implies acceptance of any changes.
Contact Us
If you have questions about these Terms, please contact us:
Friendly IT Company, LLC
2892 N Bellflower Blvd, Unit 2016
Long Beach, CA 90815
Email: [email protected]
Phone: (562) 643-3732