Virus and Spyware Removal
Eliminate Threats. Restore Your Peace of Mind.
What’s included
- Deep scan for viruses, spyware, and other malware
- Removal of malicious programs, toolbars, and suspicious browser extensions
- Inspection of startup items and background processes
- Repair of damage caused by infections (when possible)
- Operating system and security patch updates
- Recommendations for ongoing protection and safe browsing
- Installation or reconfiguration of antivirus software
- Post-removal system check for stability and performance
Who this is for
- Anyone experiencing pop-ups, slow performance, or suspicious activity
- Users whose antivirus alerted them to a threat
- People who clicked a suspicious link or installed a shady file
- Anyone who wants to make sure their system is clean and secure
How it works
Step 1: Book your malware removal
Pick a time that works for you—we offer both in-person and remote service.
Step 2: We scan, identify, and remove threats
We’ll use advanced tools and techniques to clean your system thoroughly.
Step 3: You get a clean bill of health
We’ll review what we found, explain what was fixed, and offer tips to stay protected going forward.
Virus and Spyware Removal – $149
Includes deep scan, malware removal, system tuning, and antivirus configuration
Frequently Asked Questions
Q: What are signs that my computer has a virus?
A: Common signs include slow performance, pop-up ads, new toolbars, suspicious programs you don’t remember installing, and unexpected behavior like freezing or crashing.
Q: Can you remove all types of malware?
A: Yes—we remove viruses, spyware, adware, trojans, and other malicious software. If a system is severely damaged, we’ll explain your options.
Q: How long does this service take?
A: Most malware removals take 60 to 90 minutes depending on the severity. The initial service includes up to 60 minutes; any additional time is billed at our standard hourly rate. We’ll notify you before proceeding if more time is needed.
Q: Will I lose any of my files?
A: No. Our goal is to remove threats without affecting your personal files. If we find a threat affecting your files, we’ll discuss it with you before taking action.
Q: What happens if the virus comes back?
A: We’ll advise you on steps to stay protected and may recommend upgrading your security software. If it returns due to reinfection or missed threats, we’ll offer follow-up support.
Q: Can you install antivirus software for me?
A: Yes—we’ll install, update, and configure your antivirus program and teach you how to use it to scan regularly and stay protected.
Q: What if I already have antivirus?
A: We’ll evaluate its performance, check for conflicts, and recommend changes if your current software isn’t doing the job.
Q: Do you work on both Macs and PCs?
A: Yes—while Windows systems are more commonly targeted, we also remove malware from Apple Macs and install protection tools on both platforms.
Q: Can this be done remotely?
A: In many cases, yes. If your computer is still functional and online, we can perform the removal remotely. If not, we recommend an in-person visit.