Effective Date: June 19, 2025
At Friendly IT Pros, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit friendlyitpros.com, contact us, or use our services.
Information We Collect
We may collect the following types of information:
Personal Information You Provide:
- Name, email address, phone number, and other details you provide through contact forms, service request forms, or scheduling tools.
Automatically Collected Information:
- IP address, browser type, pages visited, time spent on our site, and device type (collected via cookies and analytics tools).
How We Use Your Information
We use your information to:
- Respond to service inquiries and customer support requests
- Schedule and deliver IT services
- Improve website functionality and user experience
- Send updates, reminders, or follow-up messages (only if consented)
- Prevent unauthorized access, fraud, and other misuse
We do not sell your personal information.
Cookies and Analytics
We use cookies and third-party analytics tools (like Google Analytics) to better understand how visitors use our site. This helps us improve content and usability. You can disable cookies in your browser settings at any time.
Data Security
We take reasonable steps to secure your information. However, no online system is entirely secure. Please exercise discretion when sharing sensitive information.
Third-Party Services
We may partner with trusted third-party providers for services such as:
- Appointment scheduling
- Email delivery
- Payment processing
These partners receive only the data needed to perform their functions and are obligated to keep it confidential.
Your Rights and Choices
You may:
- Request a copy of the personal information we’ve collected about you
- Request that we delete your information (with legal exceptions)
- Correct inaccurate information
- Opt out of promotional communications at any time
To make a request, contact us using the information below.
California Consumer Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the personal data we collect, use, and share.
- Right to Delete: You may request deletion of your personal data, subject to certain exceptions.
- Right to Opt Out of Sale: While we do not sell your personal information, you may still request that we not share data for promotional use.
- Right to Non-Discrimination: We will never deny services or charge different prices if you choose to exercise your privacy rights.
To submit a CCPA request, please contact us using the details below. We may need to verify your identity before processing your request.
Children’s Privacy
Our services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in technology, legal requirements, or business practices. When we do, we’ll revise the effective date at the top of this page.
Contact Us
If you have questions, concerns, or data requests, please contact us:
Friendly IT Company, LLC
2892 N Bellflower Blvd, Unit 2016
Long Beach, CA 90815
Email: [email protected]
Phone: (562) 643-3732